At ReBornMe, confidentiality is not simply a requirement, it is a responsibility we take seriously.
This policy explains how personal, coordination-related, and sensitive information is handled, so clients can engage with our services with confidence, discretion, and peace of mind.

Our Commitment to Confidentiality

ReBornMe is committed to maintaining the confidentiality of all information shared with us throughout your journey.

We handle information with:

• Respect for personal privacy
• Cultural sensitivity
• Clear internal controls
• Ethical coordination standards

All information is accessed and used only for legitimate coordination purposes.

Types of Information We Handle

During coordination, ReBornMe may handle the following categories of information:

Personal & Contact Information

• Name, contact details, and communication preferences
• Language preferences and time-zone considerations

Coordination-Related Information

• Scheduling details
• Travel timing or availability (non-medical)
• Accommodation or recovery-period coordination details

Sensitive Contextual Information

In some cases, clients may voluntarily share information related to:

• Recovery concerns
• Procedure timelines
• General post-procedure conditions (non-diagnostic)

ReBornMe does not collect or store medical records, diagnoses, or treatment plans.
Any medical information shared is used only to facilitate communication, not to make judgments or decisions.

How Information Is Used

Information handled by ReBornMe is used solely to:

• Provide coordination and communication support
• Facilitate scheduling and logistical assistance
• Support continuity of communication before, during, and after your journey
• Maintain accurate service records

Information is never used for unrelated purposes.

Information Sharing Principles

ReBornMe follows strict principles when sharing information:

• Information is shared only when necessary for coordination
• Sharing occurs only with the client’s knowledge or request, or where required for service delivery
• Partner clinics and third-party providers receive only the minimum information needed to perform their role

ReBornMe does not sell, trade, or misuse personal information.

Internal Access & Handling Controls

To protect confidentiality:

• Access to information is restricted to authorized personnel only
• Staff are trained on confidentiality and data handling obligations
• Internal systems are designed to limit unnecessary access

All team members and partners are expected to adhere to confidentiality standards as part of collaboration.

Data Protection & Legal Compliance

ReBornMe handles personal information in accordance with the Philippine Data Privacy Act of 2012 (RA 10173).

Reasonable administrative, technical, and organizational safeguards are in place to protect information from:

• Unauthorized access
• Loss or misuse
• Improper disclosure

Retention & Disposal of Information

Information is retained only for as long as necessary to:

• Fulfill coordination services
• Meet legal or regulatory requirements

When information is no longer required, it is securely disposed of using appropriate methods.

Client Rights & Transparency

Clients have the right to:

• Understand how their information is used
• Request clarification regarding information handling
• Request correction of inaccurate information
• Raise concerns about confidentiality

Requests may be submitted through ReBornMe’s official communication channels.

Confidentiality Boundaries

While ReBornMe treats all information with care:

• Medical decisions remain the responsibility of licensed clinics and doctors
• Emergency medical situations should be directed to the clinic or appropriate medical services
• ReBornMe does not replace direct communication with medical professionals

Updates to This Policy

This policy may be updated periodically to reflect operational improvements or regulatory changes.
The most current version will always be available on the ReBornMe website.

Contact

For questions or concerns regarding confidentiality or information handling, please contact ReBornMe through official website communication channels.