At ReBornMe, we understand that plans can change.
This policy explains how cancellations, schedule changes, and coordination timelines are handled, so you always know what to expect and can plan with confidence.

ReBornMe provides non-medical coordination services only.
Medical appointments, procedures, and treatment schedules are managed by licensed clinics according to their own policies.

Scheduling & Coordination Timelines

ReBornMe supports scheduling and communication coordination based on availability provided by partner clinics.

Please note:

• Appointment dates and times are confirmed by clinics, not by ReBornMe
• Schedules may change due to clinic availability, medical considerations, or unforeseen circumstances
• ReBornMe communicates schedule updates as promptly and clearly as possible

While we aim for smooth coordination, exact timing and medical readiness are determined solely by clinics and doctors.

Client-Initiated Cancellations

If you need to cancel coordination services:

• Please notify ReBornMe as soon as possible
• Early notice allows us to minimize disruption and clarify next steps

Cancellation terms related to ReBornMe’s coordination fees (if applicable) are explained in advance, based on the scope of services already provided.

Medical appointment cancellations are subject to clinic policies, not ReBornMe’s.

Changes & Rescheduling Requests

If you request changes to your schedule:

• ReBornMe will assist with communicating rescheduling requests to clinics
• Changes are subject to clinic availability and approval
• Additional coordination work may be required depending on timing and scope

We aim to support reasonable changes while maintaining clarity and fairness for all parties involved.

Clinic-Initiated Schedule Changes

Occasionally, clinics may adjust schedules due to:

• Medical considerations
• Provider availability
• Facility or operational needs

When this occurs:

• ReBornMe communicates updates promptly
• We assist with re-coordination where possible

ReBornMe is not responsible for clinic-initiated schedule changes but remains committed to supporting clear communication throughout the process.

Travel & Accommodation Considerations

Clients are encouraged to:

• Allow flexible travel windows where possible
• Confirm accommodation arrangements independently
• Review clinic timelines before finalizing flights or lodging

ReBornMe may offer non-medical guidance on planning flexibility but does not manage travel bookings or guarantee schedule stability.

Refunds & Fees

Refund eligibility for ReBornMe’s coordination services (if applicable) depends on:

• The timing of cancellation
• The services already provided

Details are explained clearly before payment is requested.

Refunds related to medical procedures, clinic deposits, or medical services are governed solely by clinic policies.

No Obligation to Proceed

Consultation or coordination with ReBornMe does not obligate you to:

• Proceed with treatment
• Confirm a medical procedure
• Accept any schedule or proposal

You remain in control of your decisions at every stage.

Client Responsibility

Clients are responsible for:

• Communicating changes or concerns promptly
• Confirming medical schedules directly with clinics when needed
• Understanding that medical timelines may change based on clinical judgment

ReBornMe supports communication and coordination but does not control medical scheduling decisions.